Fire Alarm Monitoring
A fire alarm only helps if someone responds to it, which is why unmonitored systems leave a real gap outside working hours. Here's what fire alarm monitoring involves, how an Alarm Receiving Centre works, and how CTS connects your system for round-the-clock protection.
A fire alarm is only as good as the response it triggers. Our fire alarm monitoring service connects your system to a round-the-clock alarm receiving centre, so a fire signal is acted on immediately, even when your building is empty.
What Is Fire Alarm Monitoring?
Fire alarm monitoring links your fire alarm system directly to an Alarm Receiving Centre (ARC), a dedicated monitoring station staffed 24 hours a day, every day of the year. When your system detects a fire, a signal is sent instantly to the ARC, where trained operators verify the alert and contact the fire service straight away. This removes the risk of a fire going unnoticed outside working hours, when a building is unoccupied, or when there’s simply no one available to call 999.
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Our Fire Alarm Monitoring Service
We design and install fire alarm monitoring solutions to suit your building and fire strategy, including:
- ARC connection setup, linking your existing or new fire alarm system to a certified monitoring centre
- Dual-path signalling, ensuring your connection stays live even if one communication path fails
- Keyholder and response management, so the right people are contacted the moment an alarm is confirmed
- Ongoing testing and maintenance, keeping your monitored connection reliable and compliant with BS 5839
Why Fire Alarm Monitoring Matters
An unmonitored fire alarm relies entirely on someone being present to hear it and act. For empty offices overnight, warehouses, unoccupied retail units, or sites with periods of low staffing, that’s a real gap. Monitoring closes it, ensuring the fire service is alerted within moments of an alarm activating, whatever time of day or night it happens. For many commercial premises, monitored alarm systems are also required for insurance purposes or as part of a wider fire strategy.
How Fire Alarm Monitoring Works
Your fire alarm panel is connected to the ARC via a digital communicator, typically over a dual-path connection combining broadband and mobile signal for reliability. The moment a fire signal is triggered, it’s transmitted to the ARC in seconds. Operators there follow an agreed response procedure, verifying the alert and contacting the fire service and your designated keyholders without delay. Every signal, from a genuine alarm to a fault or test, is logged, giving you a full audit trail.
Why Choose CTS For Fire Alarm Monitoring
- Over 30 years’ experience – trusted by businesses across the UK since 1992
- Certified ARC connections – fully compliant, round-the-clock monitoring
- One-stop-shop – fire alarm design, installation, monitoring and maintenance from a single team
- Fully documented – clear records for compliance, insurance and audit purposes
- Nationwide coverage – supporting sites across the whole of the UK
Areas We Cover
CTS Fire provides fire alarm monitoring services throughout:
- Evesham
- The Cotswolds
- Worcester
- Pershore
- Bourton-On-Water
- Upton
- Malvern
- Cheltenham
- Gloucester
- Tewkesbury
- Surrounding areas
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At CTS Fire, we’ve been passionate about keeping businesses safe since 1992. Based in Evesham, and proudly serving the Cotswolds and surrounding areas, we specialise in designing, installing, and maintaining fire alarm systems, CCTV, emergency lighting, and more. We believe in creating systems tailored to your business, ensuring safety, compliance, and peace of mind every step of the way.
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Book Your Fire Alarm Monitoring Service
Whether you’re adding monitoring to an existing fire alarm system or specifying it as part of a new installation, our team can help. Contact us today to arrange a site visit or request a quote; we’ll make sure your building is never left without a response.
More Services
At CTS Fire, we offer a full range of services designed to safeguard your business, property, and people. Whether you’re looking for a new fire alarm system, CCTV for your premises, or emergency lighting that meets compliance regulations, we’re here to provide you with reliable, expert solutions.
Fire Alarm Installation & Maintenance
We understand how important it is to have a fire alarm system that works when you need it most. Our team not only installs fire alarms but ensures they’re regularly tested and serviced, keeping your system in top condition.
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CCTV & Security Systems
CTS Fire provides CCTV design, installation and maintenance for businesses and homes across Worcestershire, Gloucestershire and the surrounding areas. With over 30 years of industry experience, we deliver bespoke surveillance solutions that keep your property protected around the clock.
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Emergency Lighting Solutions
In case of an emergency, proper lighting can save lives. We design and install emergency lighting systems that ensure safety and compliance with current regulations.
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Fire Extinguisher Servicing & Installation
It’s not just about installing fire extinguishers – it’s about maintaining them and ensuring they’re ready to use in case of an emergency. We offer servicing, refills, and installation to ensure your workplace is fully protected.
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Other Specialist Services
We deliver specialist electrical systems designed for complex environments, including installation, integration, and maintenance of high-performance, safety-critical solutions.
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Door Access Control Systems
From single-door setups to complex multi-site access door systems, our SSAIB-certified engineers deliver secure, fully integrated solutions backed by over 30 years of experience.