A fire alarm only helps if someone responds to it, which is why unmonitored systems leave a real gap outside working hours. Here's what fire alarm monitoring involves, how an Alarm Receiving Centre works, and how CTS connects your system for round-the-clock protection.
A fire alarm is only as good as the response it triggers. Our fire alarm monitoring service connects your system to a round-the-clock alarm receiving centre, so a fire signal is acted on immediately, even when your building is empty.
Fire alarm monitoring links your fire alarm system directly to an Alarm Receiving Centre (ARC), a dedicated monitoring station staffed 24 hours a day, every day of the year. When your system detects a fire, a signal is sent instantly to the ARC, where trained operators verify the alert and contact the fire service straight away. This removes the risk of a fire going unnoticed outside working hours, when a building is unoccupied, or when there’s simply no one available to call 999.
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Fire Alarm Monitoring
We design and install fire alarm monitoring solutions to suit your building and fire strategy, including:
An unmonitored fire alarm relies entirely on someone being present to hear it and act. For empty offices overnight, warehouses, unoccupied retail units, or sites with periods of low staffing, that’s a real gap. Monitoring closes it, ensuring the fire service is alerted within moments of an alarm activating, whatever time of day or night it happens. For many commercial premises, monitored alarm systems are also required for insurance purposes or as part of a wider fire strategy.
Your fire alarm panel is connected to the ARC via a digital communicator, typically over a dual-path connection combining broadband and mobile signal for reliability. The moment a fire signal is triggered, it’s transmitted to the ARC in seconds. Operators there follow an agreed response procedure, verifying the alert and contacting the fire service and your designated keyholders without delay. Every signal, from a genuine alarm to a fault or test, is logged, giving you a full audit trail.
CTS provides fire alarm monitoring services throughout:
Whether you’re adding monitoring to an existing fire alarm system or specifying it as part of a new installation, our team can help. Contact us today to arrange a site visit or request a quote; we’ll make sure your building is never left without a response.
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From education and healthcare to retail, hospitality, and construction, our BAFE-certified engineers bring over 30 years of hands-on experience across a wide range of sectors. Whatever your industry, we'll make sure your fire alarms, CCTV, emergency lighting, and access control systems work together seamlessly, keeping your people, property, and business fully protected.
View AllKeeping Your Business Safe with Expert Fire Alarm, CCTV, Emergency Lighting, and More
At CTS Fire, we offer a full range of services designed to safeguard your business, property, and people. Whether you’re looking for a new fire alarm system, CCTV for your premises, or emergency lighting that meets compliance regulations, we’re here to provide you with reliable, expert solutions.
We understand how important it is to have a fire alarm system that works when you need it most. Our team not only installs fire alarms but ensures they’re regularly tested and serviced, keeping your system in top condition.
In case of an emergency, proper lighting can save lives. We design and install emergency lighting systems that ensure safety and compliance with current regulations.
It’s not just about installing fire extinguishers – it’s about maintaining them and ensuring they’re ready to use in case of an emergency. We offer servicing, refills, and installation to ensure your workplace is fully protected.
CTS provides CCTV design, installation and maintenance for businesses across Worcestershire, Gloucestershire and the surrounding areas. With over 30 years of industry experience, we deliver bespoke surveillance solutions that keep your property protected around the clock.
From single-door setups to complex multi-site access door systems, our SSAIB-certified engineers deliver secure, fully integrated solutions backed by over 30 years of experience.
We deliver specialist electrical systems designed for complex environments, including installation, integration, and maintenance of high-performance, safety-critical solutions.
